Packaging do's
Complete sets: send them built, or unbuilt in bags — sorted by colour or bagged up like the original numbered bags. Partially Incomplete and Incomplete sets must be sent built. New & Sealed sets go as they are.
If a build won't fit a box safely, separate it into a few large sections rather than taking it fully apart into loose bricks. Keep sections intact so they're easy to reassemble and check.
Before sending, give your sets a once-over so they match the condition you selected. It's worth confirming the set numbers too, so you're posting the right ones.
Pick a box that fits your sets snugly. Too small and the box can split; too large and the contents rattle around. A sturdy box that's close to the size of your sets is ideal.
Fill any gaps so nothing shifts in transit. Bubble wrap, scrunched newspaper, packing paper or foam all work well to cushion your sets against bumps.
Pack each set in its own bag or box so pieces don't get mixed between sets. A sealed plastic bag inside the outer box also stops any loose parts escaping.
If you don't have the original box, pop a note with the set number in with each set so we can match it up easily.
If you're reusing a box, peel off or cover any old shipping labels and stickers — leftover labels can confuse the courier and send your parcel to the wrong place.
Use a strong, undamaged box and tape all seams firmly. Make sure there are no gaps where the box could open in transit.
Once you've accepted your offer we send a free prepaid label. Stick it on flat and make sure no tape covers the barcode.
Please send your parcel within 7 days of accepting your offer, so we can review it and get your payment out promptly.
Packaging don'ts
A worn, thin or previously crushed box is far more likely to fail in transit. Start with a box that's in good shape and properly sealed.
A set mustn't arrive as a jumble of loose bricks. Complete sets can come in bags sorted by colour or bagged up like the original numbered bags; Partially Incomplete and Incomplete sets must be built.
"Fragile" or "handle with care" labels don't guarantee gentle handling. Good padding and a sturdy box protect your sets far better.
An under-filled box can collapse and an over-stuffed one can burst. Aim for a snug fit with padding filling the gaps.
Always remove every previous label and sticker before reusing packaging, or your parcel could be misrouted.